Apple launches iPhone 12 and iPhone 12 Pro service program for sound issues

The news: Apple has introduced a new repair program for owners of iPhone 12 and iPhone 12 Pro not hearing sound during phone calls.

  • “Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.”
  • iPhone 12 mini and iPhone 12 Pro Max are not a part of the program
  • Users who own an iPhone 12 or iPhone 12 Pro that “does not emit sound from the receiver when you make or receive calls” should contact Apple support to get the issue fixed for free

Our take: Apple initially launched the program at the end of the day on Friday, so I waited to publish until the following week when there would be more visibility for the issue. Definitely reach out to Apple if you have experienced this issue. I have not seen this issue on my iPhone 12 or iPhone 12 Pro.